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SunbloomAdorn

Privacy Policy

Last updated: June 2025

At Sunbloom Adorn, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information when you use our website:

  • Personal Information: Name, email address, phone number, shipping address, and billing details provided at checkout.
  • Payment Information: Payment details are collected and processed by our payment gateway partner (Cashfree Payments). We do not store credit/debit card numbers or UPI credentials on our servers.
  • Order Information: Products purchased, order history, and communication preferences.
  • Technical Data: IP address, browser type, device information, and browsing behaviour via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders (including payment processing through Cashfree, shipping, and delivery updates).
  • To communicate with you regarding your order, account, or customer service inquiries.
  • To improve our website, products, and customer experience.
  • To send promotional offers and updates (only with your explicit consent).
  • To comply with legal obligations and prevent fraudulent transactions.

3. Consent

By using our website and providing your information, you explicitly consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. Consent is obtained at the time of:

  • Account creation or checkout: You accept our Terms & Conditions and Privacy Policy by checking the acceptance checkbox before completing a purchase.
  • Communication: You consent to receiving order-related communications (shipping updates, payment confirmations) automatically. Marketing communications require separate explicit opt-in consent.
  • Information sharing with Cashfree: By proceeding with payment, you consent to your payment details being shared with Cashfree Payments for transaction processing, fraud prevention, and regulatory compliance.

You may withdraw consent at any time by contacting us, though this may affect our ability to provide certain services (e.g., order fulfilment).

4. Sharing Your Information

We may share your information with trusted third parties only as necessary to provide our services:

  • Payment Gateway (Cashfree Payments): To process payments and prevent fraud, we share your name, email, phone number, and order amount with Cashfree Payments. Cashfree may collect and process your payment information (including card details, UPI ID, bank account info) in accordance with their privacy policy and RBI guidelines. We do not store any payment instrument details on our servers.
  • Shipping Partners: To deliver your orders, we share your name, address, and phone number with courier services.
  • Legal & Regulatory Authorities: If required by law, court order, or to protect our rights, we may disclose information to government or law enforcement agencies. This includes sharing with RBI-mandated authorities and payment system operators for dispute resolution.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed securely through Cashfree's PCI-DSS compliant infrastructure.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is retained for record-keeping and legal compliance. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the relevant data protection authority.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (including Cashfree Payments). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes your acceptance of the revised policy.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and RBI guidelines, any complaints or grievances regarding the processing of your personal information may be addressed to our Grievance Officer:

  • Grievance Officer: Mr. Sunbloom Adorn
  • Email: [email protected]
  • Response Time: We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: