Refund Policy

1 Eligibility for Refund

A refund will be considered only if:

• The product you received is physically damaged on delivery (broken, cracked, bent, or otherwise compromised).
• The product is defective on delivery and not in the condition as described at the time of purchase.
• You report the issue within 7 days of delivery.
• The product is returned in its original packaging with all tags and accessories intact.

Refunds are not applicable for: change of mind, colour variation due to screen settings, minor design variations within acceptable manufacturing tolerances, or damage caused by misuse after delivery.

2 How to Report a Damaged Product

To initiate a refund request for a damaged product, please follow these steps:

1. 1 Take clear photos / video of the damaged product immediately upon unpacking. Include the packaging and the product together if possible.
2. 2 Contact us within 7 days of receiving your order via WhatsApp or email (details below). Late reports will not be eligible for refund.
3. 3 Include your order ID, name, phone number, and attach the photos/video in your message.
4. 4 Our team will review your request and get back to you within 1–2 business days.

3 Refund Process & Timelines

Refunds are processed within 7 business days of claim approval. Here is the detailed timeline:

• Once your damaged product claim is approved, we initiate the refund within 2 business days.
• Refund is processed to your original payment method. No cash refunds will be issued under any circumstances.
• Refund reflection in your account: Typically 5–7 business days for UPI, depending on your bank or payment provider.
• In some cases, we may offer a replacement instead of a refund, at our discretion.
• Shipping charges are non-refundable unless the error was on our part.

4 Chargebacks & Payment Gateway Compliance

We process payments through Razorpay. The following rules apply in alignment with Razorpay's chargeback policies:

• Customers must first attempt resolution directly with us before filing a chargeback with their bank.
• Chargebacks filed without prior communication may be contested with supporting evidence (delivery proof, communication logs, product photos).
• If a chargeback is filed, the refund process via our policy will be paused pending the chargeback outcome.
• We comply with RBI guidelines and Razorpay's merchant terms regarding dispute resolution timelines.

5 Non-Refundable Situations

We are unable to process refunds in the following situations:

• The return request is made after 7 days of delivery.
• The product shows signs of use, wear, or damage after delivery.
• The product was damaged due to mishandling by the customer.
• The customer changed their mind or ordered the wrong item.
• Minor colour differences due to screen calibration or photography lighting.
• Cash refund requests — all refunds are processed to the original payment method only.