Terms & Conditions

Welcome to Sunbloom Adorn. By accessing or placing an order through our website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Sunbloom Adorn. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after any such changes constitutes your acceptance of the new terms.

2. KYC Compliance & Account

In compliance with RBI guidelines and our payment gateway partner Razorpay's requirements, we are required to verify certain information:

• We have completed our KYC (Know Your Customer) verification with Razorpay, including submission of bank account details.
• Customers may be required to provide accurate personal information (name, phone number, email, shipping address) for order fulfilment and regulatory compliance.
• You agree to provide true, accurate, and complete information at the time of registration or checkout. Providing false or misleading information may result in order cancellation or account suspension.
• We reserve the right to verify your information with third-party databases and regulatory authorities as required by applicable law.

3. Customer Consent

By accessing our website, placing an order, or using our services, you acknowledge and provide your explicit consent to:

• These Terms & Conditions and our Privacy Policy.
• The collection, use, and processing of your personal information as described in our Privacy Policy.
• Sharing of your information with our payment gateway partner (Razorpay) and shipping partners as necessary for order fulfilment.
• Receiving order-related communications via email, phone, or SMS.
• You confirm that you are at least 18 years of age or have obtained parental consent to use this website.

4. Restricted Categories & Prohibited Use

In compliance with our payment gateway's acceptable use policy and applicable Indian laws, the following activities are strictly prohibited:

• Purchasing or selling products that violate any applicable law, regulation, or government directive.
• Using the website or payment facilities for any unlawful, fraudulent, or abusive purpose, including but not limited to money laundering, terrorist financing, or fraudulent transactions.
• Attempting to manipulate, bypass, or interfere with the payment gateway's security features or transaction processes.
• Conducting chargeback abuse — repeatedly filing unjustified chargebacks may result in account restriction and legal action.
• Reselling or distributing products purchased from our website without our explicit written consent.

5. Products

• All products are subject to availability. We reserve the right to discontinue any product at any time.
• Product images are for illustration purposes only. Actual colours and appearance may vary slightly due to screen settings and photography conditions.
• We make every effort to display product descriptions and specifications accurately, but we do not warrant that product descriptions or other content are accurate, complete, or error-free.

6. Pricing & Payment

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time. Orders placed before a price change will be honoured at the original price.
• Payment must be made in full at the time of placing the order. We accept UPI payments via our payment gateway (Razorpay). At this time, we do not accept cards or net banking.
• In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.

7. Orders

• Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
• You will receive an order confirmation via the details you provide at checkout.
• You may cancel your order within 2 hours of placement, provided it has not yet been dispatched. Please contact us immediately if you wish to cancel or make changes.
• Orders cannot be cancelled or modified once they have been dispatched.

8. Shipping & Delivery

• We ship across India. Delivery timelines are estimates and may vary depending on your location and courier partner.
• Shipping charges, if any, will be clearly shown at checkout.
• We are not responsible for delays caused by third-party courier services, natural disasters, or other circumstances beyond our control.
• Risk of loss and title for items purchased pass to you upon delivery to the courier.

9. Returns & Refunds

Our return and refund policy is limited to products that arrive in a damaged or defective condition. Please refer to our Refund Policy page and Privacy Policy for full details. By placing an order, you acknowledge and agree to the terms of our Refund Policy.

10. Intellectual Property

All content on this website — including logos, images, text, and design — is the property of Sunbloom Adorn and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Sunbloom Adorn shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the purchase price of the product in question.

12. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

13. Contact Us

If you have any questions about these Terms & Conditions, please reach out to us:

• Email: [email protected]
• Phone: +91 99522 53464
• Or visit our Contact page.